Please check your shipping date. If something is needed sooner let me know in "Notes to seller" and I will do my very best to shorten any wait time on your part. I have no way of knowing if you need this quickly if you do not inform me. Otherwise orders will be processed in order of received. Please be aware that I constantly have open orders. Thanks!!
Tracking (which is an extra charge from the PO) is not included unless it is purchased from the shipping options. This helps me keep my costs lower than my competitors!!
Rush Priority is now available!! This is limited to US only!! Saturday orders will go out Monday. Rush fees are non refundable.
10/18/17 Please note rush priority means your package will be sent out within one business day of ordering. Not that you will get your package in 24 hours. This is not even possible as the PO only has minimum two day delivery for their quickest shipping options.
International customers!!! Please note that your package could take anywhere from 2 to 8 weeks to reach you. Import duties are the sole responsibility of the customer. Please be prepared to pay any taxes/duties that my be imposed on you by your respective country. KrauseKreation is NOT responsible for these fees.
I accept Paypal and Direct Checkout. Items will not be shipped until payment clears (usually this is immediately but things happen sometimes)
Any cancellations will incur a 20% cancellation/restocking fee of the total purchase cost.
Returns & exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Additional return information
We do no accept any refunds/returns unless the item sent is damaged or is not as described. There are NO REFUNDS on custom made items. No exceptions can be made.
Any cancellations will incur a 20% cancellation/restocking fee of the total purchase cost. Cancellations after 12 hours are not honored.
Buyer is responsible for return shipping costs of item(s) IF refund/return is agreed upon. Full purchase price (less any shipping) will be refunded.
We want you to be happy and love the items you purchase from us and we will do everything in our power to help make that happen. Please contact us first with any issues and allow us to try to rectify any problems.