Needles will typically ship the next business day. If there is a problem, I will contact you as soon as possible.
READY TO SHIP YARNS WILL USUALLY BE SHIPPED WITHIN 3 BUSINESS DAYS OF ORDERING. IF THERE IS A CONCERN I WILL CONTACT YOU.
MADE TO ORDER LISTINGS AND CUSTOM ORDERS TAKE TIME. I WILL LET YOU KNOW UPON ORDERING HOW LONG IT WILL TAKE TO MAKE. FEEL FREE TO CONTACT ME AT ANY TIME CONCERNING YOUR ORDER.
I will ship first class with insurance on the amount of the product. I do not include insurance on needles unless you purchase yarn in the same transaction. If you would like to purchase insurance, please contact me.
Additional fees such as customs fees are the purchaser's responsibility. Please check your country's policies before ordering.
IF YOU HAVE NOT RECEIVED AN ETSY CONFIRMATION EMAIL, PLEASE CHECK YOUR SPAM FOLDER. IF YOU HAVE A CONCERN ABOUT YOUR ORDER, PLEASE CONTACT ME.
Returns & exchanges
If there is a defect within the product, I will gladly refund the purchase price and the shipping, but you MUST show proof of the damage by either picture or shipping it back to me. HOWEVER, I WILL NOT REFUND TRANSACTIONS BECAUSE OF A FAILURE TO READ ON THE CONSUMER'S END. PLEASE READ THE LISTINGS BEFORE YOU PURCHASE. EACH SKEIN WILL BE SLIGHTLY DIFFERENT, AND WILL VARY FROM DYE LOT TO DYE LOT. THIS IS A HANDMADE ITEM. ALSO, MONITORS WILL DIFFER, SOMETIMES SIGNIFICANTLY. PLEASE TAKE THIS INTO CONSIDERATION.
Knit Picks needles have a lifetime guarantee, if there is any damage done to them at any time or if there is a defect with the manufacturing of the needles, you can call them and they will send you a free replacement. I always pack my items as securely as possible, but the package is out of my control once it has been picked up by the post office.
If you would like your yarn in a cake instead of a skein, please leave a message when purchasing or send me a convo. I usually pack and ship as soon as possible, so if you delay in sending the message, I may not get it in time.
All monitors are different, so yarns may look slightly different in person. I try my best to put the colors in the description of the yarn.
Superwash yarns are machine washable but I would recommend hand washing for longevity of the garment. I wash and set the yarns as thoroughly as possible but I recommend washing the item separately the first time.
I do use vinegar to set the dyes, so there is a chance that the yarn may have a vinegar scent. You can wash the yarn in Dawn dish soap or wool wash and the smell should dissipate completely.