Styxelate will ship out your item[s] within two days of ordering. Items are sent by regular mail, unless otherwise stated. If you would like faster expedited shipping, please leave a note and I will try to accommodate!
All parcels shipped within Canada will be shipped without tracking numbers to keep postage as affordable as possible.
Parcels shipped to the USA will be shipped without tracking numbers to keep postage as affordable as possible.
Please keep in mind that ground post can take a few days longer than Canada Posts and/or USPS' ETA. (That's why it's called Snail Mail, right?)
If you would like your order to have tracking, please select the upgrade option.
Payment must be made within 24 hours of sale. PayPal, Etsy Gift Cards and Direct Pay are all accepted.
Cancellations must be made by midnight MST the same day.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
If you are unhappy with your purchase please contact me and we can work something out.
If an item is received damaged in any way, please send a photo and a refund may be issued.