Notification will be sent via e-mail when goods are ready for despatch. All orders are despatched via Royal Mail or Courier and from time to time a signature will be required upon arrival. Overseas orders are sent either via standard Airmail, International Signed for Mail or via courier - please note Cherlaan Limited is not liable for any tax charges incurred by receiving country. Cherlaan Limited accept no responsibility for loss or damage of goods during transit. If there is a problem with the delivery, the issue must be addressed with the carrier as we are not responsible for loss/damage/redelivery etc. Each order despatched is carefully packed to ensure minimum damage is caused during transit. In the unfortunate situation of damage occurring during transit, please notify us immediately either by email or telephone and also in writing within 7 days.
Payment Terms for All Orders: 100% upon confirmation of order. We accept payment via all major Credit & Debit cards, PayPal, BACS Transfer, Pounds Sterling Cheque, Postal Order.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
A full refund will be offered on any standard & "off the shelf" items that are found to be faulty, wrong size or colour or not despatched to the agreed specifications, as long as the fault/error is reported within 14 days upon receipt of goods. WE DO NOT OFFER REFUNDS/EXCHANGES ON BESPOKE ITEMS, i.e. STATIONERY, POST BOX ORDERS, GUEST BOOKS AS THESE ARE MADE SPECIFICALLY TO THE CUSTOMERS REQUIREMENTS.
Refunds, minus original postage costs, will be issued unless the error has been made on our side and a full refund + original postage costs + return postage costs will be refunded. Goods returned in an un-saleable condition, i.e. worn/soiled will not be accepted and returned immediately to sender.
We comply and adhere to the Distance Selling Regulations, whereby any application for a refund must be made within 14 days of delivery and a Returns Form will be issued along with a Returns Number. Regretfully we will not accept an application for a refund outside of the 14 day period. This Returns Form must accompany the goods stating the reason for return and the item/s returned within 14 days by Recorded Delivery, without exception. We regret that we cannot be held responsible for returned goods lost in the post.
Bespoke items are not covered by this returns policy and items which are made to order or personalised to customer request are not subject to our 14 day refund period and are non-returnable/non-refundable. If you are unsure of colours prior to ordering please send a swatch or request flower/feather.
Our current turnaround time for post boxes & guest books is 10-14 working days, wedding invitations 4-6 weeks.