By placing order with us, customer is considered excepting our terms and conditions: + Please double check that your address is correct when ordering. For your protection and ours, we can only ship to the address you have provided. Please check and change (if necessary) the shipping address on your account before finalizing your purchase. + We are only send replace if the plants are completely dead and photos are provided. If there are damages during transit, customer have responsibility to save them and we will issue 25% discount in that case. Please do not place order if you are not willing to do so. We are trying our to bring healthy plants to customer, but damages may not be avoidable. PLEASE CONTACT US WITHIN 3 DAYS OF DELIVERY! After that, we will not do have any responsibility for the plant.