UK: We are based in the UK and all UK orders are sent via Royal Mail's first class delivery service.
International orders: We use Royal Mail's priority airmail service, which does not include a tracking number - if you require a tracking number then please let us know as we can offer this option for an additional cost. Please note that buyers are responsible for any and all duties and customs charges that may be incurred.
DISPATCH TIMES: We aim to dispatch personalised items within 4 working days of receiving your order. All other items we aim to dispatch within 1-3 working days.
SHIPPING TIMES: UK: 1-3 working days from dispatch Worldwide: 5 to 25 working days from dispatch
We accept payment by Paypal or debit/credit card, as well as Etsy gift card.
If you wish to cancel your order please let us know as soon as possible. We have a very quick turnaround and once your order has been posted, a refund is only possible once the item/s have been returned to in saleable condition.
Personalised orders cannot be cancelled once they have been produced.
Returns & exchanges
If for any reason you are unhappy with your purchase please contact us, within 14 days of receipt, to arrange an exchange or refund. If your order is returned in perfect and saleable condition then we will provide a refund (less the cost of outward postage for international buyers). Return postage is the customer's responsibility unless the item is faulty.
Personalised products can not be refunded unless faulty.
We will always do our best to resolve any dissatisfaction, please contact us if you are unhappy in any way with your order, before leaving negative feedback.
Customs taxes and charges are the sole responsibility of the customer, and, Double Thumbs Up! will not be held liable for any fees incurred. Please check your country's regulations before ordering if you are unsure.
If you wish to buy any of our items wholesale, please contact us and we can provide you with a wholesale catalogue and price list.