(If you order inserts as well as a Travelers Notebook these will be sent together)
******** SHIPPING ********
All orders will be sent :
UK Signed 2nd Class International Tracked and Signed
We offer the lowest shipping rates available.
You will receive a Tracking notification once your item has been shipped.
******** INTERNATIONAL ORDERS********
International orders take approximately 2-3 weeks to arrive from the shipment date.
******** CUSTOMS FEES ********
International orders may have additional customs fees and/or tariffs depending on your country.
You, the buyer, are responsible for paying these costs. If you place a large order, taxes are especially high in USA, Germany and Australia - these fees are based on your order total
******** LOST/STOLEN/DELAYED ORDERS ********
Unfortunately, we do not have any more information than you do (or the tracking indicates) once an item is shipped. If there is a problem with your shipment, please contact your local post office and give them the tracking number.
If an item is marked as "Delivered" and you have not received it, follow these steps:
1) Verify the shipping address is correct
2) Check in with anyone else that might have received the package for you (ie. room mate, family member, neighbour etc).
3) Take the tracking details to your local post office to see if they're holding it or they have any further information.
4) If it has been 21 days after shipment and you've done steps 1-3 send us a message to let us know.
Travelers Times is not responsible for stolen packages or any lost items that cannot have the insurance claimed (tracking labels that read "Delivered").
We are also not responsible for errors made by the Post Office or Parcel Company.
If your item is delayed past its "estimated arrival date" we apologize, but it is out of our control.
We suggest filing a complaint with Royal Mail. A domestic package must be missing for 21 days with an incomplete tracking record before we can file an insurance claim and resend the order.
******** RETURNING/RESENDING ITEMS ********
If you are unhappy with your purchase, please contact me ASAP, we will do our up most to resolve the issue.
If you are to return any items, these must be returned within 7 days of contacting me.
The items must be unused and returned in ALL Original Packaging, anything missing or damaged upon return, a refund or replacement will NOT be issued.
If you choose to have a replacement sent out, it is up to the buyer to repay shipping fees.
If you choose NOT to have a replacement we can refund you the cost of the items, but the shipping fees will NOT be refunded.
NO Refunds or Exchanges will be given on Personalized or Custom Size products.
We accept Direct Checkout, Paypal and Etsy Giftcards. Your item will not ship until your payment has cleared.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
******** 0PENING TIMES *******
Open - MON - FRI 10-6pm Closed - WEEKENDS & ALL BANK HOLIDAYS
If you send me a conversation over the weekend or bank holidays, I will reply as soon as I am back in the workshop.
Keeley Ainsworth Travelers Times 6 Brunswick Street Thurnscoe Rotherham S63 0HU