I ship within 3 days of payment clearing, and will let you know via email that your item has been posted. Any purchases over $100.00 in value will have mandatory postal insurance and tracking provided at my expense.
Any item mailed to Canada is potentially subject to duty and taxes. Although the GST was designed as a tax on the consumption of goods and services within Canada, imported goods are also subject to the GST because this ensures fair tax treatment for domestic products. Therefore, unless specifically exempted, you must pay the 5% GST on items you import into Canada by mail. Note: People in New Brunswick, Newfoundland and Labrador or Nova Scotia pay 13%.
We accept Pay Pal, major credit cards, and Etsy gift cards.
Returns & exchanges
I want you to be totally satisfied with your purchase from my studio. To that end, I provide postal insurance and tracking for all purchases over $100.00 in value. If your item arrives damaged or is lost, I will need proof of the condition of the item to file a claim with the USPS. All packaging and the item will need to be returned to me at my cost, or you may choose to file the claim at your post office and I will provide you with the necessary documentation. If you are dissatisfied with your item for any reason, please convo. me at my Etsy shop. I want you to be over the moon about a purchase from me. I will work with you to correct any problems you may have with any of my pieces.
If you are a shop owner and would be interested in purchasing items wholesale or would like to consign my items, I would be happy to discuss this with you.
Custom orders are not refundable, however if there is any issue with the workmanship of the item, we will be happy to correct the issue.