In most instances I mail items within 5 business days of cleared payment, except for custom orders which may take longer depending on how long it takes for me to source and secure these items, then send them on to you.
If you buy more than one item per order many secondary items going to US destinations are only .75 shipping charge after the first item.
INTERNATIONAL BUYERS: I welcome international buyers, however I may not be able to get delivery confirmation, and in many cases the only options that come with insurance are expensive. If you would like insurance (and if it is possible to obtain it on packages going to your country) please convo me prior to buying so I can obtain a quote for that and adjust the shipping amount on the listing.
To minimize the risk of loss in transit I now ship everything going outside the US either International First Class Registered Mail or International Priority Mail. Although these methods cost more than just ordinary International First Class (and Registered can take longer to arrive) more care and attention is focused on your package by my postal system and yours to see it to its destination. This means more peace of mind for both of us.
You will notice on most of my listings that International shipping charges on additional items after the first one are often only .25 or .50 (except when certain heavier or bulkier items or expensive items that need more expensive shipping methods). It is to your advantage to load up and buy more, as I can often fit quite a bit into one package or flat rate box.
All duty fees are responsability of the buyer. Please check to make sure particular items can be shipped and meet customs requirements before purchase, and that you are prepared to pay any fees associated on your end.
International packages generally go out the nearest Saturday after purchase. If you purchase on a Saturday I may not get to the Post Office in time and it may go out the following Saturday.
LOST ITEMS/POSTAL DELAYS: Please contact me if items seem to be lost in the mail for more than 10 business days after shipping to US destinations and you get no information from the Post office about your package.
If you live in another country and have checked with customs unsuccessfully and have not received your goods for longer than a month and a half after shipping please notify me.The US Postal Service states that International Registered mail can take as long as a month to arrive because of the extra measures taken.
Occasionally there are problems or delays caused by other countries' postal systems, and customs delays. I will do what I can to help, but some problems are beyond my control. In the event of a delay or loss, you should first check with your local postal system. Please be sure you have the correct and current shipping address listed with Etsy and with PayPal.
INSURANCE/DELIVERY CONFIRMATION: Most US shipped items over $50.00 will usually include insurance. All other US shipments will include delivery confirmation instead.
Although I have read on the US Postal Service website in early February 2013 that Delivery Confirmation/Tracking from the US to Canada is in the works, so far I have been unable to add it as an option to my packages at the Post Office nor online. Apparently it is not showing up in their computer database yet. I am trying to find out when this option will be available.
I prefer Paypal (which can be used to process your credit card even if you don't have a Paypal account, or drawn from your existing Paypal account).
CURRENT LISTINGS: All current listings must be paid within 2 days or will be cancelled and re-listed (unless you convo me with special circumstances and I approve it; for instance if you don't get your paycheck until Friday and it's Tuesday but you are going to follow through as soon as you get it and can let me know when you will have it).
CUSTOM ORDERS: Custom orders are welcome, but must be paid in full prior to my buying specially requested supplies and filling your order. All orders not paid within 2 days of my listing will be considered abandoned, and will be cancelled unless we have pre-arranged for a specific date.
WHEN YOU CHOOSE TO PAY BY CHECK: I prefer Paypal but will accept a US check if this is an impossibility for you. Please know up front that in choosing to pay by check that payment is due now, so your check should be mailed within a day or two of committing to the sale. Most US payments from anywhere in the country take no more than about 5 business days (at the very most) to reach me. Goods will be shipped once the check has been deposited and clears as valid tender.
Returns & exchanges
In the event of manufacturer's defect items purchased in my shop are eligible for exchange only for replacement item (or items adding up to) equivalent price. Please contact me first with alternate choice(s) of replacement item(s), then pack originally purchased item(s) securely and return with all parts included. Replacement items will be mailed to you once original item(s) are received.
Note: Please make sure you check the size of your intended project prior to purchase to be sure what you're choosing will fit. This will prevent items needing to be returned in the first place. If you cannot tell from the description please ask. I will be happy to help in any way I can.
This policy is not intended to be used for "buyer's remorse" returns, or to be utilized because you keep changing your mind after the fact on otherwise perfectly good items. This saves us both time and postage. If you are unsure of how to use said item(s) please ask and I will gladly give you information/advice on how to make it work for you. If you do not have the skills to wirewrap an undrilled item, for instance, contact me prior to purchase and for an additional charge I will create a wirewrapped setting for you so that this will not be a barrier to your using it in your intended design.
Refunds are not given, as I'm a very small business, and I trust that your intent in purchasing the item(s) says you'd rather have the item(s) than the money. I will do what I can to supply you with something you can use (if not another of the same you'd purchased).
CONTRABAND MATERIALS: Some states prohibit the keeping of certain organic or animal-based supplies. I may stock or special order some of these, so if you are interested in purchasing those particular materials please first inquire with your state's Postal service and/or other state department as to whether you are allowed to receive these items through the mail. If you order I am under the assumption that you have already checked this out and that there is no such restriction where you live. Any discrepancies with your State's laws/regulations upon receipt are solely the responsability of the buyer.