Lampshades will be shipped via USPS Priority Mail, USPS Parcel Post, or FedEx Ground depending on the size of the shade and the distance it must travel. Insurance is included. If you have a strong preference for one service over another, let me know. Just be aware that additional shipping charges may apply.
To minimize chances of shipping damages, I double box shades very carefully in appropriately sized edge crush tested boxes with all recyclable materials. Shades with a diameter of 11" and under might be shipped in a single, double wall box.
All lampshades, with the exception of those designated "ready to ship" in the listing, will be made to order and shipped in 2-3 weeks. Custom orders will also be completed and shipped in 2-3 weeks. Shades designated "ready to ship" will be mailed out within 3 business days. I will contact you directly and let you know if for some reason I will be unable to ship within the above specified time frames. Expedited shipping/rush orders are available upon request for an additional fee.
I accept both Paypal payments and direct checkout. Payment is required in advance for custom orders.
Returns & exchanges
Due to the delicate nature of lampshades and the fact that all but a few of my shades are made to order, returns generally are not accepted. If for some exceptional circumstance you feel you must return your shade, please convo me to work out a solution.
To prevent unnecessary returns per mismatched fabrics, please convo me for a fabric sample prior to purchase. I would be happy to send you one free of charge.
Of course, in the unfortunate event that your lampshade is lost or damaged, I will make every effort to provide you with a replacement at no cost to you. Please provide photographs detailing damages to the shade and packing materials, as carriers require these for damage claims. Upon receipt of the photographs, I will provide you with an identical lampshade (pending fabric availability), let you choose a different shade of comparable price, or simply refund your money, whichever you prefer.
Lost shipments will be treated in a similar fashion.