Accepted Payment types: PayPal, Credit Cards, Etsy Gift Cards, Checks, Money Orders and credit cards. For Checks or Money Orders; I will make proofs the day it arrives :)
*Orders can be cancelled and Refunded if not yet been printed.
Returns & exchanges
If you are dissatisfied with the results of your order please message me before leaving feedback. I am here to help you and make sure you are happy with our product. We can offer you the option of a REFUND or a REPRINT. Prior to either option we would need the order to be returned. **Return shipping is at your expense**
Choice of REPRINT: Once you approve your final set of proofs, I will print and ship in less than 72 hours. If you contact me before final printing, I am happy to give a full refund. **Changes or cancellation CANNOT be made after final printing**
*Can my order be split up into more than one style? Labels must be one design per order.
LENGTH All labels that are more than 3.5 inches in length will be charged double the price of order.
MULTIPLE VARIATIONS PER LISTING: Labels must be one size, type, overall design, and color per listing.
MULTIPLE CLOTHING SIZES: You may have different clothing sizes included in one listing: up to 8 size variations per 20-230 labels, up to 16 size variations per 300-500 labels, up to 32 size variations per 600+ labels.
MULTIPLE CARE LABELS: For different care/washing instructions, you must purchase separate listings for each individual care/washing label.
*Size Options I am happy to include different clothing sizes in one listing. Examples: S, M, L, or 2t, 3t, 4t (Simple size tags NOT available). For different “care/washing” instructions, you must purchase separate listings.
*Reorders : To reorder, simply write your previous label name(s) in 'Message to Seller' during check-out. Your design page has been saved for an easy lookup. I will write back and let you know when everything is complete. Your labels will then be finished and shipped within 48 hours, with tracking. If you have any changes to your original design just contact me and we will discuss further detail.
*Multiple Proofs : I cannot do multiple proofs for the purpose of a "variety to choose from", but more than happy to make multiple proofs for the purpose of perfecting your labels. Please choose one label color per order and only fonts to be used. If your font does not print well or you don't love it, happy to try another to show you. I can add numerous fonts on one set of labels and as much wording/design as you like, all inclusive. If you would like to simply view your wording in different font styles, go to WORD or www.dafont.com and type in your wording to view.
*Standard Fonts and Logos : -FONTS: Simply provide font name/s for me to download (or provide a high resolution jpg). I often get a much clearer print quality when I build fonts in manually. - LOGOS must start out in black and white BEFORE printing. Black art on white background prints black ink on any color label. If you are unsure of your logo, attach in an Etsy mail (where it says: ATTACH IMAGE) for a FREE test print.
*Image Resolution: 300- 600 dpi (high resolution) jpg work best. Large, not shrunk. (No vector files please). You can attach up to three images per Etsy message.
*Will Labels Fade or Fray? -Folded labels are 100% fray-proof once sewn in. -Hanging and flat labels are heat cut, making them 100% fray proof before and after sewn.
*Can I Wash/Iron Labels? Yes, you can wash them, but the edges will peel up a little over time. Ironing can fade the print so lowering the heat and covering label with fabric will help.
*If you are seeing Runners? If you sew a tag and see runners (like on pantyhose) your needle is dull/blunt. Replacing needle will correct the problem.