You will receive a message from me when your package is on its way just because it is nice to know. Your item will be shipped within 1-2 business days after payment is received, unless otherwise notified. All items are shipped via Canada Post 1st Class Mail.
Shipping time is 10 business days for delivery to USA and Canada
Please remember that shipping around any holiday can be unpredictable and priority upgrades are recommended to ensure faster delivery times!
► EXTRA INFO ON: Domestic Shipping - Delivery Confirmation, Expedited Shipping, and Tracking.
*Some items have insurance and tracking, others do not. In general items (in packing container) over 36 square inches have tracking and insurance up to $100.00. Please convo me if you need tracking/insurance for smaller items. If you forgo this and the package does not arrive there are no refunds.
•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••• IMPORTANT NOTE: Buyers are responsible for any and all customs charges and taxes
*For custom orders a pre-arranged mutually agreed upon date will be set for shipping when the piece(s) is finished.
Payment is most appreciated at time of purchase
I accept Paypal, because it is easy and secure. You can use your credit card to pay through Paypal without having a Paypal account. http://www.etsy.com/storque/how-to/how-to-pay-with-a-credit-card-and-create-a-paypal-account-746/
I also accept money order or cheque. If sending the latter, your item will be shipped as soon as the cheque clears.
If I do not hear from you within 24 hours of non payment, I will have to cancel the sale and re-list any items from the order.
I am happy to reserve an item for you for a period of 24 hours without payment
Yes, I have a lay-away plan. Just let me know you would like this and we can discuss the details. Generally speaking I ask for one quarter of the payment first then from two to four subsequent monthly payments. All payments are non-refundable as the item will be marked as 'reserved' for you. After the final payment the item will be shipped.
Returns & exchanges
Returns and exchanges are graciously dealt with on a case-by-case basis
I am always here to speak with you about any questions or concerns you may have
Returns are shipped at the expense of the buyer
I LOVE custom orders! Let me know if you have any particular design in mind. I love creating a piece with your vision and specifications. I am happy to provide custom orders - weddings, holidays, birthdays etc…at your request and to your specifications. Please feel free to convo me so that we can discuss what you would like. Some of my best and most unusual work is a result of designing pieces with my clients, and truly represents my finest custom one-of-a-kind pieces.