We recycle as much of the packaging we use as we can to help do our bit for the environment and keep our planet beautiful. Sometimes they aren't the prettiest parcels in the world but they are environmentally friendly and your orders are always packaged so they arrive in the same condition as they leave us.
We use Royal Mail to ship our orders. In most cases if you are within the UK we use 1st or 2nd Class Signed for to ensure your orders safe arrival. If ordering outside of the UK we use standard airmail for international orders and valuable items going to international locations are shipped tracked.
We always make sure we have proof of posting in the event that orders go missing we can then claim for them and refund or remake.
All items are shipped with the correct amount of insurance as the items worth. Please note that once items are in the postal system we can not control delivery deadlines and arrival dates.
UK orders (once shipped) approx. 1-3 working days European Orders (once shipped) approx. 5-7 working days Other international locations (once shipped) approx. 5-10 working days
Please note these are just a guide that we are given.
When ordering from us at The Woodland Workshop full payment is due before any work can be carried out unless an agreement has been made with us. We use Etsy's secure checkout system to process all payments. We do not see any of your payment information nor do we hold this information.
Once an order is placed we can not cancel due to the nature of our making process as graphics and lasering may of already started.
If your order is an international order we advise you check with your local Customs Port as to any customs fee's that might be payable on receipt of your order. We are not responsible for these fee's and it is the buyers responsibility to check this first before placing an order. Please remember we are based in the UK.
Returns & exchanges
I gladly accept returns
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
We want all our customers to be satisfied with their purchase. In the event that you are not we ask that you contact us within 14 days of delivery to arrange return/refund.
We do accept returns if the item is damaged or broken, refunds are processed once the item has been returned to us (within 30 days of delivery). We will also cover postage for returning faulty items.
We do not accept exchanges.
*How long will my order take? Each item listing will have a timescale on to let you know how long we need to make the item, please allow for shipping times too.
*Do you offer discounts? Yes we do! We offer bulk discounts on request! We also sell wholesale on request too. Pop us a message for a free no obligation quote.
*Can I have different wooden shapes cut? Yes you can! We welcome custom orders! We offer many other crafters laser cut and/or engraved wooden, acrylic and MDF shapes in many sizes! Just ask!
*What materials do you use? We mainly us plywood, MDF & acrylic but we also engrave slate and large pieces of wood too!
*Do you have a workshop we can visit? No unfortunately we don't have any retail premises for our customers to come and see us, however we do attend a few fair, fetes and events throughout the year where you can meet us and discuss your requirements.
*Do custom orders take longer? Not always, it all depends on what your ordering and how many. We always advise on timeframes when we receive custom order enquires.
*What equipment do you use? We use our 'Beryl' a HPC CO2 laser machine to laser cut and engrave all our creations. She has a bed size of 600mm x 400mm!
*Is there anything you wont make on request? We only have one thing we wont make and that's anything breaking Copyright Infringement. For example Disney characters, song lyrics, published quotes and famous brand logos etc.
*Can we collect our order if we care local to you? We do not allow customers to collect from our business premises due to insurance reasons. We are happy to meet with you somewhere or use our local shop as a drop off point. Contact us for further information.