I am shipping from Canada, and will ship international. Parcels are shipped within 1-3 business days.
Estimated Shipping Times: Canada - 2 to 14 business days USA - 1-2 weeks UK/Europe - 1-2 weeks Asia - 2-8 weeks Other International - 1-8 weeks International Surface - 6-14 weeks
Combined Shipping I combine shipping on multiple items. There is a base shipping fee, then each additional item has a small extra fee based on weight or size. Some items add $0.25 or $0.50 to the shipping price, a large or heavy item may add $1.00 or more. If your shipping charge is $2.00 or more over what I actually pay, the shipping overage will be refunded to the buyer. If you have any questions about the shipping price you are being charged on your order, don't hesitate to contact me about it.
International (excluding USA) If your order weighs over 300g, your parcel will be shipped by surface mail (6-14 weeks) to keep shipping prices economical. If you are unsure about the weight, contact me before purchasing. Or I can also give you a price quote for air mail, which usually costs around $16+ USD. I always try my best to avoid import duties or tax charges on international orders, and I purposely don't include a receipt. But if you are charged, the costs are the responsibility of the buyer. I'm doing the best that I can to try and avoid it.
Tracking Tracking on parcels is crazy expensive in Canada Post, so all parcels are shipped without tracking to keep shipping prices the most economical. I have shipping upgrades for Canada and USA that include tracking. Checking your shopping cart to find the shipping upgrades available. For the rest of the world, I have a (very pricey) shipping upgrade with tracking. I’m sorry about the price, but that is what it costs in Canada, and is the best I can offer.
Lost Parcel If your parcel hasn’t shown up by a specific time, I will either reship your order if I still have the items in stock, or I will give a full refund. Contact me if your parcel hasn’t shown up by these times:
Canada: 6 weeks (Southern Ontario: 4 weeks) USA: 5 weeks USA Shipping Upgrades: 4 weeks UK/Europe: 6 weeks Other International: 12 weeks International Surface: 4 months
I will only fulfill a lost parcel by these times stated.
I accept payments via PayPal, and Etsy’s Direct Checkout system. If you are having trouble with the checkout process, please contact me. If you require a little more time to pay, I would be happy to reserve the item for you for a short time.
Returns & exchanges
I gladly accept returns and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation: before item has shipped
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
I will accept returns within 14 days of receiving the item. Message me first so that I know a parcel is on the way, and I will give you the return address. Parcel must be marked as "Gift" or “Return” on customs, because I don't want to be responsible for any extra fees or taxes. Return shipping costs are the responsibility of the buyer. If the item is not returned in its original condition, the buyer is responsible for any loss in value.