Heartbeads works 24/7 just for you, we ship goods out within 24 hours of payment receipt.
We recommend all international customers to use USPS express for orders exceeding $ 200.00.
If you would like to insure any packages, please contact HEARTBEADS for rates. International Customers: We are not responsible for any customs, import fees, tariffs, taxes or duties fees, etc... Please check the rules and regulations for your country before ordering. We are not responsible for any such fees.
Shipping Timelines: Packages will be shipped out 24-48 hours after payment is received,
For US orders: USPS First class normally takes 3-5 days business days from the day of shipment. USPS Priority normally takes business days from the day of shipment. USPS Overnight normally takes 1-2 days business days from the day of shipment. USPS International first class mail normally takes 1-6 weeks from the day of shipment. It varies by country and if your package is held up in customs. USPS INTERNATIONAL EXPRESS usually takes 5-8 days, depending on local custom clearance regulations.
By making a purchase you agree to the following terms and conditions as stated in our policies.
Once a package has been delivered to any carrier, the delivery period is no longer under our control.
HEARTBEADS has multiple payment options for our local and International customers. We accept payments via Pay Pal, most Credit cards including ETSY gift cards. We can also invoice you directly. Please feel free to contact us via ETSY convo for further information.
As we are registered in the state of Texas, an 8.25% Sales Tax is levied for all customers purchasing from the State of Texas. If you hold a reseller's permit, please do provide us with the hard copy of the same. We will refund the automatic sales tax amount applied to your PayPal account.
For any cancellations, we need written communications at the earliest. Please keep in mind that at Heartbeads we try to ship the orders at the earliest.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
We have no doubt that you will love our products, however, if you are still unhappy with your purchase, please return the item back to us, in its original condition, within 3 days of receipt. We will refund your account, minus shipping costs charged.
Conditions of return Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Tracking number is required as Proof of Return.
All cut chain sales are final.
For some customers, who return on a regular basis we may retain a 10% restocking fee if over 50% of the total value of the purchase was not retained by the customer.
For our Diamond Jewelry Diamond carat weights (CT.) represent the approximate total weight (T.W.) of all diamonds in each setting and may vary no more than .05 below the stated weight. Typographic errors are subject to correction. Merchandise enlarged to show detail and may not always be exactly as pictured.
Heartbeads thrives on excellent customer service. For that we are willing to go miles. We grow with you. As we are manufacturers, with our factory in India, we can manufacture any jewelry related item in bulk. We invite you to please forward us your bulk jewelry related inquires. We will be more than happy to provide you with our most competetive quotes.
As we work 24/7 just for you, please feel free to contact us via ETSY convos and we will get back to you immediately.
As we are dealing with natual metal and stone resources which are handmade, we are unable to provide any warranty on the items sold. However, please do refer our Return Policies for further details.