Unfortunately tracking pages don't always work correctly so don't worry if you cannot track your package. *Sometimes postage delays do happen and I cannot make post services do their work better so please order in advance!
*I am not responsible for late/lost/damaged packages!!
*Please keep in mind that delivers may take longer during the holiday season or unexpected weather obstacles.
If you haven't got your order in 4 weeks, please, contact me and I will make an official search request to our post just in case if your package was lost.
I send all packages marked as gift so that you wouldn't need pay taxes. If you need an item faster, let me know, I can adjust the shipping fees and send the item express.
If your PayPal and Etsy address are different, please contact me to let me know which address you want your item to be shipped to! In such cases we will not ship until the correct address is confirmed.
If you want other shipping method let me know..the price will be changed according to new fees. You may return your order (only if not custom made!!)within 1 week after delivery (accordingly to the tracking). Then i will return your payment back (minus shipment costs and Etsy&Paypal fees).
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Refunds(on custom-personalized orders) will only be considered on a situational basis. I send pictures of the item and if you are not satisfied PLEASE tell me before shippment! Items that are not personalized can be returned or exchanged within 7 days of receipt. Buyer is responsible for return shipping costs. Refunds will be made through Paypal once the item has been received and inspected. All items must be in the original condition to be returned.