Aunt Jenny's ships through USPS domestic & international.
Aunt Jenny's accepts payments via PayPal and Etsy Direct Checkout. Sales tax is included where applicable.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation: before item has shipped
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
Sometimes things just don't work out!
No matter how well we try to describe our items, there's always the possibility of miscommunication, color variances in photos, or the items are just not what you thought they'd be.
Therefore, we offer a return of money or a store credit on any merchandise purchased from Aunt Jenny's Beads.
We ask that you contact us within 14 days after delivery and that the item(s) be returned within 30 days of their delivery date. And... as much as we'd like to return all your money...we can only return your money for the item(s) purchased - UNLESS, the return is because of an error on Aunt Jenny's side or together we've decided differently.... the buyer pays for return shipping and handling. (of course....there are always exceptions to rules. Therefore, we reserve the right to handle each transaction independently from other transactions.)