We ship the parcels the day after payment (approx 48 hours). If you'd like a recommanded parcel, contact me before, there will be charges to pay.
For payments via PayPal, the package is sent only to the holder and the address shown on Paypal NOT on Etsy. Please check that the two correspond. In case of false or wrong name/address, you will not get refund for shipping costs.
For international buyers, we accept payment card, Etsy gift and Paypal.
We ship only to the owner and the address registered on Paypal.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 2 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
We accept refund if you return the item with the original package in good state and condition. Contact us before returning the item. The return fees are at your expense.
The undelivered orders due to wrong address, no name on the mailbox or incomplete information given by the customer or refusal of the parcel, delivery fees will NOT be refunded.
In accordance with european legislation, here is the link to the Online Dispute Resolution ODR:
The ODR platform will be operational and accessible to consumers and traders on 15 February 2015.
Our e-mail address: funesteleonor [!at] yahoo.fr
For custom request, please contact me before any order.
To maintain your jewelry in time, you should avoid contact with water, perfume, alcohol, abrasives and other jewelry or metal.
The jewelry should be stored in an airtight bag without contact with other jewelry.
Outlets, resellers and deposits, feel free to contact me for any proposal for collaboration.