- Austria: 5.90 EUR | Approx. delivery: 2-3 Days - EU countries: 13.90 EUR | Approx. delivery: 3-6 Days - Other countries: 24.90 EUR | Approx. delivery: up to 30 Days depending on your location (the closer to Austria and the EU the faster, please contact us if you need more info on that)
Some product ship for free. Please refer to the product listing to find out if your order will qualify for free shipping.
We usually ship via registered mail and provide a tracking number.
No customs duties included. Where deliveries are made to Non-EU-countries, customs or acquisition tax for imported goods may have to be paid by the customer to the customs authorities upon receipt of the shipment. These duties will accrue in addition to the purchase price and the shipping costs; the vendor has no means of influencing them.
If you notice hidden damages after opening the shipment, please contact us immediately. If you notice upon delivery that the shipment has been damaged during transport, you should immediately inform the delivering courier. The courier will hand out a claim report. In both cases please contact us immediately providing the following information:
- Nature of the damage and, if possible pictures of the damage Shipment ID - A picture or scan of the claim report (if available)
Payment required at time of purchase. Items will be shipped upon clearance of payment.
- All prices are end prices excl. shipping costs. - Orders within the EU incl. 20% Austrian VAT
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Our RETURN POLICY in short
- Contact Sophort before returning any items. - You can return the product within 14 days of delivery. - The product must be in new condition.
Please contact Sophort before returning any items. Write us for further instructions and the return authorization number.
You have the right to rescind from the contract and return the purchased goods within 14 days of delivery. To make us of this right you have to inform Sophort.
You will be refunded, within 14 days after us receiving your rescind, for the full purchase including our initial standard shipping charge. We will refund any amount paid in the best way.
We reserve the right to not return the amount of purchase until reception of the returned goods or proof of shipping.
The returned item(s) must be in new, re-saleable condition with all original packaging and documentation. If the item(s) is/are in a used condition we reserve the right to charge an amount equal the loss of value.
You are also responsible for the shipping costs of your return shipment.
1. Personal information we collect
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information, if you contact me directly.
2. Why I Need Your Information and How I Use It
3. Information Sharing and Disclosure
4. Data Retention
5. Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below: • Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below. • Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request. • Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons. • Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
6. How to Contact Us
For purposes of EU data protection law, we, Sophort OG, are the data controller of your personal information. If you have any questions or concerns, you may contact us at firstname.lastname@example.org