Because Cake and Cupcake Toppers require attention and time a minimum of 2 weeks from the date of your purchase are needed for the creation of all orders. Additional 3-5 days (1 week) are required for shipping (Priority mail via USPS).
Orders will be made by the order on what they were purchased, therefore, it could take 3 weeks before you receive your order.
You will be able to track your package via the corresponding tracking number. We will not be held responsible for lost or stolen items/packages.
For our U.S. customers, Paypal and personal Credit Cards are accepted.
If you do not have a PayPal account and want to pay by Credit Card, please follow the instructions below:
1. Click "Pay with PayPal" at the end of the checkout process. 2. Subsequently, you will be directed to the "PayPal" site. Click "Continue" to pay with a Credit Card if you don't have a PayPal account. 3. Enter your Credit Card and personal info. Click "Review Order and Continue." 4. Review your order. If everything is correct, Click "Pay (dollar amount) Now."
Please be aware that we will not ship any items until payment(s) have been processed by the aforementioned merchant service (PayPal).
For our international customers, we accept PayPal only.
Returns & exchanges
Because all Cake and Cupcake toppers are made-to-order they can not be returned.
However, If the toppers arrived damaged (due to shipment process) or defective, please send a message to us in 24 hours notifying this and return all toppers to the original box and ship them to us within 3 days, We will provide you with a full refund including shipping costs, or an exchange free of charges if you return the Cake Topper packed inside the clear bag with the intact label on the bag. You can see the Cake topper through the Clear bag, you don't need to open it to see if it is damage or not.
Cancelled orders will be credited with a partial refund. Each case will be considered separately depending on the time and work already spent on your order, materials purchased, and loss of potential work by excluding other clients and orders to work on your order.
All Cake and Cupcake Toppers are packaged with the greatest of care and wrapped in sanitary and food grade materials. It is very important to us that your items arrive perfectly safe to be placed on your cake.
We guarantee your full satisfaction and look forward to serving you in the future.