All orders are sent via USPS first class or priority mail with delivery confirmation.
Payment is due at checkout. If you have ordered your item in error, we can cancel your order if it has not been made yet. Please do so within 24 hours although sometimes items are made sooner than that.
Returns & exchanges
Please send us a message first before returning anything.
Refunds and exchanges are allowed under these conditions: If you buy a collar that is the wrong size or too wide, we will accept a return/exchange with a 20% restocking fee plus the cost to ship the new collar to you again. For this reason, please measure your dogs neck carefully and if you are ordering a wider collar, please be sure that your dogs neck can accommodate the extra width.
You have 14 days to contact us concerning an exchange/refund and the collar must then be mailed within 30 days of the date you received it. We cannot accept collars that have been excessively used within this time period. They must still look new.
If you feel the collar is not as described then please let us know so we can fix this type of issue. If there is a problem on our part, then we will will offer an exchange/refund without any fees.
If you have a request for a specific type of fabric or style of collar please contact me as I can accommodate most requests.
Wholesale prices are available for all items. Please contact me for pricing.