Most pieces I will ship within 1 to 2 days. If for some reason, I can't ship within 1 to 2 days, I will email you to let you know the anticipated ship date.
I do require payment to be made prior to the item being shipped. Once the item has been paid for, the item will be shipped to your address. Once it has shipped, I will send you a confirmation message.
International customers: Please note that you are responsible for any duties/taxes/customs fees that are incurred by shipping this item to your location.
Outside of Australia, I reserve the right to cancel the order and refund full amount if suitable shipping can not be obtained for a reasonable amount. I am not responsible for any import fees, taxes, duties, or other charges that might be incurred upon entering the destination country. I will maintain proof of mailing and product is considered yours at documented acceptance by outgoing shipping facility.
I will ship all items via Auspost Airmail. Australian customers should receive their items within 2-3 business days of the ship date. International customers may take 7-10 days, but cold be longer depending on customs and delivery times.
If you're unhappy with your item once it is received, please know that I'm glad to accept returns within 7 days of you receiving your item. Please note that the return package must be postmarked by the 7th day. The buyer is responsible for all return shipping costs and packaging.
For normal returns, you will be refunded to your payment method once I receive the item, with the exception of the original shipping costs. Please note that the item must be returned in the same condition that it was sent.
If you are interested in a custom order, please contact me via Etsy or at the email address above
I gladly accept payments made through Etsy Direct Checkout, Paypal, or with an Etsy gift card.
Returns & exchanges
Refunds and Exchanges Returns are accepted within 7 days of delivery confirmation as long as the product is in original condition. Shipping and Handling charges are non-refundable. Return shipping cost is the customer's expense. If returned item is exchanged for another item, shipping will not be charged on the replacement item.