All shipping is done via regular parcel post which does not come with tracking. The following are estimated transit times from our studio in Toronto, Canada
SHIPPING WITHIN CANADA • Transit times vary but can be anywhere from 3 to 10 business days (The closer to Toronto, the faster!)
SHIPPING TO THE USA • Any duties or, fees charged crossing a border are the responsibility of the purchaser and are non refundable by The Penny Paper Co. • Transit time by post is 7 to 10 days • The shipping rates we charge do not come with tracking. Should you like tracking for your order, we can upgrade the shipping to be Xpresspost which will come with tracking and, a faster delivery date. Please contact us prior to ordering, or, immediately after ordering to co-ordinate.
We accept PayPal payments and in the occasional circumstance, e-mail money transfer or business cheque. Orders are not shipped until payment is made in full.
Returns & exchanges
REFUND POLICY If there is something that you don't love, send us an e-mail or a message. If we agree to a return / refund, the following policies are in place:
• The cost to return an order must be paid by the sender. • Orders must arrive in unopened, good condition. • Any original shipping, and any import duties or charges are non refundable.
DAMAGED PRODUCT We love our products and want to make sure you love them as well, so we do our best to send items in a way so that they wont get damaged in transit. With that being said, in the event that an item arrives damaged we ask that a digital photo be e-mailed to us within 7 days of receipt and we will either refund the items or, send replacements immediately, at no additional cost to the recipient.
WHOLESALE // We do sell to the coolest shops around. Visit the following page for more information on our wholesale program: https://www.pennypaperco.com/pages/become-a-retailer