Dispatching Times: I will do my utmost to dispatch your order within 3 working days (excluding weekends and UK bank holidays). If your order will take longer than 3 working days I will contact you and let you know of the delay.
Made to Order item: If the item you have purchased is 'Made To Order' this item will take longer to prepare and send out to you. Depending on the item, hand making it may take up to 14 days, but I will endeavour to contact you soon after purchase to advise you of a waiting time.
Shipping Time: Item's are posted from Dorset, UK and are shipped 2nd Class via Royal Mail. Please allow at 2-3 workings days from post date. Royal mail aim to deliver 98% of 2nd Class postage within 3 days.
Business Hours: My main business hours are Monday to Friday, but I am usually also contactable over the weekends. I will do my best to answer any queries within 24 hours Mon - Fri. Any queries placed over the weekend I will answer as soon as I can, this may be on the next working day.
Returns & exchanges
Faulty Items: In the unlikely event that an item reaches you in a faulty condition or that I have made an error on customised items, then I will be happy to issue a replacement item free of charge.
Returns: I accept returns on all non-personalised items subject to them being returned in it's original condition within 4 weeks of purchase. You will be refunded the item's full price minus shipping costs. I am not responsible for your return shipping costs.
Cancellations: If you have accidentally bought an item by mistake and you wish to cancel your purchase please contact me immediately, preferably within 8 hours of placing your order.
Posting Directly to the Recipient: I can send cards directly to the recipient. Please amend the delivery address in your etsy account settings. Let me know that the item is being shipped to the recipient via 'message to seller', with wording for the inside.
Particular date? If you need an item by a particular date, please let me know at time of purchasing via 'message to seller'. I will endeavour to get your item shipped in time.