REFUNDS ARE NOT GIVEN FOR LOST, DELAYED ITEMS, PACKAGE DENIED OR WRONG SHIPPING ADDRESS. I WILL ISSUE IN STORE CREDIT FOR ANY DAMAGED ITEM IF PRESENTED TO ME WITHIN 48 HOURS OF DELIVERY.
I print shipping labels with the address you include with your order. Please make any changes you may need before purchase or with the shipping company. I do not make changes to addresses if you send me a convo. My apologies but I receive so many emails and mistakes can be made so I leave it up to my customers to make corrections on their end.
We use FedEx
I HAVE MORE DETAILS IN MY SHOP POLICIES.
PLEASE CONTACT ME IMMEDIATELY IF YOU HAVE ANY PROBLEMS, I AM MORE THAN HAPPY TO FIX THEM FOR YOU :)
I accept all payments via PayPal, Etsy and Etsy gift cards for your convenience.
Simply put- I want to deliver your products but am unable to until payment is processed.
Here's how it works: 1. Add my product to your cart 2. Click to checkout and pay by any method mentioned above. 3. Wait for a wonderful package to be delivered from Hallstrom Home.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 12 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
We offer returns after 3 days of delivery. Customers must pay for return shipping within 7 days of delivery. If damaged in shipping back, there are no refunds.
*please not that there are no returns or exchanges on Custom or Personalized orders
* Alaska or Hawaii orders require additional shipping cost as indicated in the drop down menu at checkout. We do not offer refunds after order completion so additional shipping will be required if not paid in advance. We reserve the right to hold funds/order until payment is made per Etsy rules and our shop policies.