All items will be shipped within 1-7 business days from payment unless stated otherwise. Items over $50.00 will have insurance. If you need your item sooner PLEASE LET US KNOW. **** Items that are custom made will ship in 4-6 weeks. *****
We ask that you consider your purchase before making it although we do understand that sometimes you change your mind. If this is the case and you need to cancel your purchase please let us know as soon as possible. For custom purchases we can not cancel jobs we have already started. It is possible we can give you a partial refund based on how much work has been put into it.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 5 days of delivery
Ship items back within: 7 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
If an item is damaged or lost during shipping your money will be refunded within 5 business days. Items must be returned in the same condition to us as received. Once the item is returned and inspected you will receive a full refund less the shipping. We do not pay for return shipping either.
CUSTOM JEWELRY CANNOT BE RETURNED. THESE SALES ARE FINAL. THEY ARE MADE JUST FOR YOU! - Exchanges can be considered.
Please be advised that items shipped outside of the USA may be tied up in customs, in addition the customer is responsible for any and all custom and duty fees.
Sale items are final sales.
If you nee to arrange a payment plan please contact me.
Items with known treatments are listed. Natural: Means this item is not created in a lab but may still have treatments such as heat treatments that are routine to some gemstones. Any stone that is lab created or manmade will be listed as LAB CREATED, otherwise the stone is NATURAL. IF YOU HAVE ANY QUESTIONS PLEASE CONTACT ME BEFORE ORDERING THE STONE. I WANT MY CUSTOMERS TO BE FULLY INFORMED ON THE ITEMS THEY ARE PURCHASING.
We do our best to photograph our stones in different lighting so that you have the best idea of the product you are looking at. Please review all photos but remember that colors may very based on the device and settings you use to view the photos.