Combined shipping is always used on multiple item orders.
All orders will be carefully packed and shipped within two (2) business days upon receiving payment.
All orders are shipped via USPS First Class mail. All first class packages automatically offer postal tracking. If you desire insurance on your package, please contact me prior to billing. Fernwood Cottage will not be responsible for any damaged or lost mail by the postal service or carrier.
Purchases of multiple items will receive a shipping discount.
All items in the shop are available for immediate shipping.
I accept orders within the United States but am also very happy to accept international orders upon inquiry. If you are overseas and interested in an item, please send me a Convo and I will calculate the shipping charges for you and send those fees right along to you.
Payment is expected within three (3) business days of purchase. If payment is not made within this three (3) day period, the transaction will be void and the item relisted.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
My aim is to make you, the buyer, completely happy with your purchase and to have an enjoyable shopping experience here at Fernwood Cottage. If for any reason you are not completely satisfied with your order, I will work with you to do everything within my power to correct the situation. I will exchange or refund items that you are not absolutely pleased with in a timely manner. Refunds will be sent via your payment method. Please let me know immediately upon receipt of the item if there is any dissatisfaction and I will happily remedy any wrongs.