Custom orders will be shipped within 1-2 business days of order completion; completion timelines will be discussed during the custom order-making process.
Ready-to-wear items, fabric by the yard, and yarn/fiber will be shipped within 1-2 business days.
Shipment for packages delivered outside of the United States varies significantly.
All shipments are via USPS and are NOT insured. If you would like to add insurance for an additional fee, please send me a conversation to let me know. Your shipment tracking number is included in the shipment confirmation email you receive; if you do not receive or see this email, please let me know and I will send you the tracking number.
Upon request, rush shipments are available for an additional fee.
All downloadable crochet patterns are emailed to US and International customers for free. All patterns are emailed to the email address on your Etsy or PayPal account unless you specify otherwise.
Thank you, Brynnan
I gladly accept Paypal and other payment options Etsy offers. Please be aware that an order will not be fulfilled until payment is received.
Returns & exchanges
I gladly accept returns
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
I want your experience at Esme & Aven to be just as pleasant as walking into your favorite neighborhood boutique. I will gladly accept returns for ready-made items and yarn/fiber purchases. Please be aware that you will be responsible for the cost of the return shipment. Please understand that exchanges and cancellations are not available.
Please be aware that returns are not available for fabric by the yard, PDF downloaded patterns, or custom orders.
I strive to have clear communication when creating a custom-made piece; please clearly specify your request(s) and respond to all custom order options throughly when applicable.
Without obligation, I will happily discuss your curiosity or desire for a custom-made piece prior to purchase. I will happily suggest and discuss fabric and design options and any other questions you may have - just send me a conversation and I will get back to you promptly.
Please be sure to review sizing information for a given listing. Some custom orders may request that you provide measurements (if known) - if the measurements I receive are inaccurate, the item will only fit as well as the measurements.
If, for any reason, your purchase is damaged in transit, please contact me immediately and I will work to resolve the issue. I take great care to make sure you receive a quality item. If there are any concerns about your purchase, please contact me as soon as possible and I will work with you to find a resolution.
Please contact me with questions or if you need help working through a crochet pattern and I will gladly and promptly work with you. Thank you.
Since I personally make each item, please allow approximately 2-3 weeks for your custom order to be completed, possibly longer depending on the number of items you request. However, I will do my best to complete your order as soon as possible. If you need your item(s) by a specific date, please contact me to discuss your needs. Rush orders may be a possibility upon discussion, however, an additional fee of $15/item will apply.
All washable fabric used in garments is pre-washed and dried (fabric by the yard comes direct from the bolt, not pre-washed).