We do everything we can to make sure your order gets to you as soon as possible. I usually despatch within 1-2 working days of purchase/payment. If there is any reason why I am unable to do so, I will let you know. Items are generally sent by Royal Mail and international orders will be dispatched by Airmail.Generally, overseas delivery can take anywhere from 5 days to 6 weeks, depending on destination and so you should allow for this length of time when making your purchase.
I accept payments through Paypal - where you can pay using most credit/debit cards and no account is needed. If there is any reason why you are unable to pay within 3 days, please contact me.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation: before item has shipped
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
Please note colours are displayed differently on different monitors and may appear slightly different in real life! I offer a refund policy on all my products so that if you are not completely satisfied with your purchase you may return it to me within 7 days of purchase. They must be in the condition we supplied them ( the yarn must be in the ball bands and accessories/needles in original packaging. It must also be free from any odours or pet hairs). You would be responsible for the cost of return postage, unless the item is being returned as a result of my fault. You should contact me first though before returning any item.