Yes, Absolutely! Our on-going discount offers can be applied with following coupon codes: 20% OFF Orders $400.00 USD and over Checkout Code is Rebate20 15% OFF Orders $200.00 to $399.99 USD Checkout Code is Rebate15 10% OFF Orders $100.00 to $199.99 USD Checkout Code is Rebate10 5% OFF Orders $50.00 to $99.99 USD Checkout Code is Rebate5
We ship items on a daily basis M-F, excluding holidays. Items are shipped in the order received, and due to a high volume of sales are taking 2-5 days to process, excluding weekends. If your in a rush please upgrade to express or priority at checkout. We ship those out first. Priority and Express orders must be received by 12pm EST to be processed the same day. Please be advised that USPS has changed Express to 1-2 days guaranteed, so we cannot promise it will arrive next day. Please select your shipping service at checkout. The following are approximate delivery times once order is processed First Class Mail Domestic 2-5 Days Priority Domestic 2-3 Days Express Domestic 1-2 Days
Yes, we do. Please contact us within 3 days of delivery to arrange a return. We'll provide you with the return address. Refund or exchange will be offered once your item has returned. *Refund will be for the price of the goods, excluding shipping. * Cut chains, hand stamped charms and custom items cannot be returned.
Sure we do! We can customize any charms in any finish, in any metal of your choice. Please contact us with a design idea you'd like to discuss, and we'll provide you with some options.
Sure! In order to hand stamp your logo, we first have to get a custom steel stamp manufactured of your logo, which costs $250 and up depending on size and logo details. Once we have the stamp made, we can use it to make as many charms as you wish and send the stamp along with your order, or keep it in our studio with our other VIP client stamps for all your future orders until you request it sent to you.
No, we try to reduce our environmental impact whenever possible and never include invoices or packing slips in any of our shipments. You can always access them through your Etsy purchases. You may also receive different packaging each time you order from us because we reuse packaging that we receive from our manufacturers and others whenever possible.
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