Please be sure the address given at the time of order is correct. Shipments will not be made to requested addresses after the order has been placed. The order will be cancelled and the buyer will have to repurchase the item with the corrected address. This process may hold up funds from the first order so double check shipping information before placing your order.
We ship all items with recycled Materials: Boxes, Newspaper, Plastic Bags, etc. Every item is packed with extreme care.
Your item will not be shipped until form of payment is cleared. All addresses through PayPal must be verified.
I try my hardest to get your purchase to you as quickly as possible, usually shipped within 24 hours, but no longer than 2 business days.
We will not refund any monies for an order that has been confirmed delivered by confirmation receipt. If the package has a confirmed delivery, it is considered delivered and received by the buyer.
Packages may arrive Via USPS or Fed-Ex unless another carrier is required do to package size and/or weight limits.
Overseas Buyers: Buyers are also responsible for any customs fees, taxes, and any other fees accrued in getting your item to your door. Please check into any additional fees your country may have before you purchase. The shipping charge is for postage only. It is also your responsibility to know if a product you are ordering can enter your country. If a package is returned to CharleysRosesVintage due to rejection from customs in your country, no shipping charges will be returned, only the cost of the merchandise.
Note: Most items shipped will reach you in a timely manner, any item that is detained at customs can take longer to reach you. Weather, Holidays, and weekends can also be a factor so please keep all in mind.
Payment Methods: We accept all methods of payment. All payments are due at the time of sale.
Terms: If you make payment by way of money order or personal check, your item will not be shipped until payment is cleared.
(see shipping details for additional Information)
Returns & exchanges
I gladly accept returns and cancellations
Contact me within: 5 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 6 hours of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
CANCELLATIONS are for items that have not already been shipped. If an item is purchased and shipped within the 6 hour cancellation period it cannot be undone.
EXCHANGES are not accepted.
We do our best to describe each and every item in great detail. We state and show any flaws any item may have. These are all vintage pieces, which means they are mostly pre-owned. Although, some pieces are flawless. Please ask questions and request additional photos before purchase is made.
RETURNS: No returns on items that say no returns in the listing.
We want our customers to be completely happy with their purchase. If for some reason you are dissatisfied or had a change of heart we will except a return and refund your money minus any shipping charges. Free shipping is no exception, NO SHIPPING EXPENSES accrued by CharleysRosesVintage or the customer will be refunded. The item must be returned in the same condition as it was upon arrival to you. If it is not, and not due to damage during shipping, then you will be responsible for the entire cost of the item, including shipping expenses. If an item is grossly misrepresented; then we will return all fees involved with the transaction including any shipping fees involved in the return to our store. A request for a refund must be made within 5 days of delivery confirmation, no exceptions.
We will NOT refund any monies for an order that has been confirmed delivered by confirmation receipt. If the package has a confirmed delivery, it is considered delivered and received by the buyer. Please be sure your address is correct at the time of purchase.
Do you reserve items? Yes, I will reserve and hold an item for 24 hrs, unless other arrangements have been made in advance.