All orders ship out of Indianapolis, IN. For local purchases, delivery may be available. We may be able to work out something local to save on shipping costs! Just message me!
I will provide tracking information on all orders. Custom orders will be assigned a ship date through conversations. Ready to ship items will be shipped within 2 business days of order placement.
Your item will be insured against any damages that may occur in the shipping process. I will do my best to ensure all items are received damage free!
Also, please provide the correct shipping recipient name and address in the notes. Thank you!
I accept credit cards through Etsy and PayPal. I will also accept cash for any local deliveries. I will not begin work on a custom order until payment is received and cleared. Thank you!
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
If, for any reason, you wish to return or exchange your item(s) please contact me. The buyer will be responsible for return shipping fees. Returns must be shipped within 14 days of receipt in appropriate packaging, sufficient to prevent damage.
If the item is damaged during initial shipping, please notify me immediately. Save the box, packaging, and item so we can work to file a claim.
Custom orders are FINAL. No refunds will be issued for custom orders.
CUSTOM ORDERS I will always do my best to be upfront regarding timing for custom orders. Once an agreed upon design is verified, I will notify you of the anticipated ship date. I try to be as quick as possible while still giving you a quality creation you will enjoy.