I use Australia Post, generally in padded or tough bags with tracking for *AUSTRALIAN ORDERS*. If there is a need for speedy delivery please let me know and I will give you a price for Express Post. I do not live in a capital city so next day delivery cannot be guaranteed especially if you are also rural or in another state. Small items like dress patterns, some jewellery, scarves and anything that can be packed flat into an A4 envelope do not have tracking. The bonus is the smaller shipping cost. *INTERNATIONAL ORDERS*. (I am happy to ship to all countries. Please contact me for shipping cost if your country does not show, especially to the Asia/Pacific region where costs from Australia are less than to Europe or America). International Orders are by Economy Airmail through Australia Post, without tracking. Australia Post now quotes 10+ days for International delivery.
** If you require tracking with 5+ days delivery please convo me for extra cost. Some countries do not have a tracking agreement with Australia. India is one of those, however it is possible to send by Registered Mail for a similar price. You will need to sign upon delivery. Generally it costs around an extra $10 AUD. Smaller items, like dress patterns, that can be packed flat into an envelope do not have the tracking option. The bonus is a less expensive shipping cost. There is a weight restriction however.**
International Express Post is extremely expensive - $68 AUD to US; $85 AUD to UK for example. I have never had any loss in the post to date.
If you are ordering more than one item, depending on weight and size, we may be able to access a combined shipping cost. It doesn't always work because sometimes it puts the package into a higher cost and heavier weight bracket, but very frequently it does work. Sometimes the smaller item can fly free! Always message me before going to Direct Checkout if you are ordering multiples.
If you have any special requirements or queries please contact me.
Please allow for weekends and public holidays when anticipating a delivery as Australia Post does not work on these days. Postal services almost everywhere seem to calculate delivery times on a 5 day week ('business days'). When they quote eg 10 days, they mean 14 days, ie 2 x 5 day weeks. This is most .frustrating and confusing. (Builders quote build times on the same principle).
Please understand that if you order on Fridays, items will not leave Australia until at the earliest on the following Monday.
Please understand that if you are in America or Europe - Northern Hemisphere - that Australia is at least 10 hours ahead of your country. Ie. we may be into the following day when your order is placed.
I normally post within three working days of receipt of payment, usually within 1 or 2 days. The exception is if I am customising a garment for you. If you have special requirements, please let me know.
PLEASE NOTE: Any extra and internal charges regarding shipping (duty or customs etc) to places outside Australia are outside the responsibility of Red Ruby Vintage.
Credit and Debit cards through Etsy.Direct Checkout or Paypal. Postage will be within three working days of receipt of payment unless otherwise specified
Returns & exchanges
Refunds are subject to the following conditions:
*Generally refunds can only be made if the items received by you were not as described. I take pains to describe items thoroughly so if you need additional information, please ask before going to Direct Checkout
*Please convo me first if you are unhappy or there is a misunderstanding.
*Any returns must be received at my address within 10 days of delivery to you & arrive in unworn/unused condition, & returned in the same type of packaging as they were sent.
*You will receive a refund of the cost of the article itself within 72 hours of receipt of goods, less the original postage cost . *Return postage is at your expense.
* There can be no returns based on your mis-measuring of yourself. **Read the following hints**
*To avoid disappointment, please measure yourself very carefully with a tape measure or get someone to measure you. My measurements are actual body measurements in inches and very specific. I will convert to metric if you wish - just convo me. If you need additional measurements please message me before going to Direct Checkout. * When measuring, anticipate the bra/ underwear that you think you will be wearing under the garment, and if you intend to wear a high heel, have these on as well - it's surprising how your body alters in both of these cases.
* Do not rely on flawed sizing systems (6-8-10 etc) which vary according to the vintage, country of origin and whether or not there is stretch in a garment. On a worldwide scale, it means nothing. I work in inches, but can convert to metric for you. * To be safe, if there is a measurement you need & it has not been supplied please contact me. I will be happy to assist.