We ship within 1 to 2 business days of receiving payment, and will send an email to let you know that your purchase is on the way. If purchases are on Friday then items will be shipped the following Monday. Special orders will ship 1 to 2 business days after they are finish.over charges on shipping I do not refund anything that $2.00 and lower.
We accept major credit cards, debit cards, Etsy gift cards, and Pay Pal. Payment is expected at checkout.. Orders not pay for within 5 days may be cancelled. Please call us with any questions.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
We want you our customer to be satisfied and happy with anything you purchase from us. Contact me as soon as possible if the item arrive damage or if you are dissatisfied. I will accept returns if I am notified within 21 days of the shipping date. All items be it damage or not must be return in order for you to receive a refund. Once the item is return please allow 10 to 15 days for your refund. Please note shipping fees are not refundable. My goal is for you to be completely satisfied with your purchase. Please remember that all of my items are handmade, so no two items are going to be "exactly" alike. I take pride in my work and will only sell top quality handiwork items. YOUR ADDRESS Please make sure that your shipping address is up to date with Etsy. The address on record is provided by you, and we ship to the address automatically populated in Etsy's shipping form. As a result, we cannot accept responsibility for misdirected packages. My home is smoke-free, and I do have a cat, for those of you that may have severe allergies. If for some reason you are returning any item that crochet or knit or sewn, it must be free of odors such as perfume, and tobacco.
Do to down sizing I will know longer sell soy candles.