I ship USPS first class 2-5 days unless otherwise specified. I make and ship in the order I receive purchases. Please allow 7-21 Days from date of purchase for your order to ship-
International orders are shipped via First Class International mail. I cannot be held responsible for customs fees your package may incur as they are imposed by the receiving country and are not in my control.
I Will NOT declare that a purchase is a gift on a customs form. This is a federal offense in the US and carries severe penalties.Please Make a Note of this when Purchasing.
I accept Paypal and All Major Credit cards. Moneyorders and cashier's checks can be sent to Molded From Love 5511 Pennsylvania blvd. Concord, ca. 94521
I do have a Business License and I do Pay Taxes-
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
I am 100% customer friendly! If for any reason you are unsatisfied with any mold you purchase from me, contact me and I will do my best to make you happy. I replace or refund any damaged mold. Due to the nature of these being handmade, there may be flaws from time to time. Just send me a photo of the damge and I will take care of it as soon as possible.
Requesting To Cancel A Purchase- You must contact me with the reason you are requesting to cancel. Most Purchases Can Not and Will Not be canceled if it is not a legitimate reason
FREE MOLDS Must be of EQUAL or LESSER value than the lowest price mold you are purchasing. Please make a note of that. New Policy Regarding "FREE" Molds starting 9/1/13- ONLY 1 Free PER ORDER- Please make a note of that. When you list the mold you want for your FREE ones, You must be specific and very descriptive, maybe even give me the link to the mold you want, otherwise- If you list Makeup Mold, I will send you the one I think you want. Or, if you say Heart Mold, once again, I have several, and will send what I think you want. I WILL NOT replace it if it is NOT the one you wanted These are FREE GIFTS and if you dont get the one you asked for, it's because you weren't specific.
ALSO-You must list the mold you want FREE in the MESSAGE TO SELLER BOX at checkout-PLEASE-DO NOT- send me a convo!! I have far too many orders to get out to read all convos when shipping. Thank you For Understanding!
I am very customer friendly and take great pride in my work. If you ever have a problem, contact me and I will do my best to make you happy. Please DO NOT leave Feedback until you contact me.