You will be emailed a link to the download at your Etsy email address. Also, PDFs are available in your Etsy account under "My Account" and then "Purchase" after payment has been confirmed.
In order to open PDF files you will need Adobe Reader, which can be downloaded here for free: www.adobe.com/products/reader
Due to the nature of this product, no refunds can be made. If you have any questions regarding this download, please hit the "Ask a Question" button next to the price prior to purchasing and I will get right back to you.