Your item will be shipped within 2-3 business days after payment has cleared. Items are shipped USPS first class parcel with tracking.
Most purchases made on Friday will be mailed the following Monday.
PLEASE make sure your address is correct because I will mail the package to the address on the invoice.
***CANADIAN CUSTOMERS*** Items will be shipped USPS First Class Mail International Please make sure your address is current because I will mail the package to the address on the invoice.
CUSTOM AND DUTY FEES: Buyer is responsible for any custom and duty fees that may apply. These fees are an addition to the cost and shipping of your purchase. I do not pay custom fees. Please make yourself aware of those charges before making a purchase. Also Sellers are not responsible for delays due to customs. Sorry International packages usually arrive at their destination 10-45 days.
PayPal and Etsy Direct Checkout
If you have buyers remorse, it is imperative that you email me right away. Once the item has been shipped you may return it under the conditions of the Return Policy. Shipping costs will not be refunded.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
I want you to be happy with your purchase. Returns will be accepted 14 days after the item has been received. Please email me first before returning and I will let you know that I have received your message. Email me through Etsy instead of my gmail account. I more often check my Etsy email.
Also please inform me that you are unhappy with your purchase before leaving any feedback. I will work with you to remedy the situation. As stated above, I will accept returns within 14 days after the item has been received for a full refund MINUS shipping costs.
In order to receive a refund: *item must be returned in its original condition *must be shipped in the original packaging which includes all gift boxes and/or gift bags *customer is responsible for return shipping costs. You will not be refunded for original shipping costs or return shipping...sorry. *I will issue the refund, minus the shipping costs, after I receive the returned item.
Please read the following as it contains jewelry care and info on some of the materials I use. I will note in the description when using any of these items.
****NOTE***** Items always look bigger when taking pictures close up. Please read the description and measurements. Many of the gemstones used in the sterling silver pieces are petite in size. That does not make them any less pretty, but beware that the camera does add on pounds. :)
Handmade jewelry is delicate by nature and should be handled with care.
Items such as leather are not water proof and should not be worn while swimming or in the shower or during rigorous activities.
Stretch Bracelets: Please roll the bracelet onto your wrist. Do not leave the stretch bracelet in the cold or heat as it will damage or weaken the elastic.
***Note*** PLEASE make sure to choose the correct size for your stretch bracelet before purchasing. I have no problem re-sizing the bracelet, BUT you will be responsible for the cost of shipping the item to me AND for return shipping costs. I will list your re-sizing order. You would check out as usual to pay for the cost of shipping.
Cleaning sterling silver jewelry: Please use a soft jewelry cloth and gently wipe the sterling silver...especially wire wrapped gemstones. Do not immerse sterling silver wire wrapped gemstones into anti-tarnish remover or electric cleaning machines for this will damage the gemstones. Sterling Silver will naturally oxidize. It is best to store sterling silver properly...in a moisture free bag.
INFORMATION ON SOME OF THE MATERIALS USED:
Hill Tribes silver is made with a high purity of sterling silver ranging from 95-99% purity.
Tierra Cast items are US made and have a high quality lead-free pewter alloy with an electroplated finish that is thicker and more durable than the ordinary finish.
Vintaj Arte Metal is natural brass and is nickel and lead free. Vintaj products are eco-friendly and made in the USA.
Swarovski crystal pearls have a solid crystal core and finished with layers of pearlescence....this is a term Swarovski uses to describe their pearl. I did not make it up. This gives the pearls a beautiful consistent color.
Peruvian opal usually has some cream and/or brown inclusions.
Sometimes emeralds are oiled treated to fill in surface cracks to improve clarity and stability.