I will ship as soon as possible, not later than 3 business days following receipt of payment and completion of order.
In general, I ship using the Hungarian Postal Services (Magyar Posta), using recorded delivery, since I cannot take responsibility for unrecorded mail. If there are any taxes and/or customs to be payed in your country, you have to pay them. Using this shipping method, your yarns will arrive in 5-10 days, depending on the country they are shipped to.
If you need your package faster, please upgrade to the FedEx option, with FedEx the delivery time reduces to 2-3 days.
I accept payment via PayPal and etsy payments.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
If you are not satisfied with your order, you can ship it back to me - return shipping is paid by the customer.
I will refund your money or send you another item you like - you decide which option you choose!
If you chose unregistered delivery and your package got lost, unfortunately I can't refund your money.
I take custom orders as well. Be prepared, I will ask you tons of questions about your dream yarn (including exact color, type of yarn, weight of yarn etc.) :-) But this is to make sure I create one that you really like!