Postage is now added to your yarn price, but please be aware the system for calculating postage prices cannot possibly take into effect enough factors to make it accurate.
We will return any excess postage of at least .50 cents overpaid, automatically.
Great customer service and fantastic packaging. My last purchase would have been ruined had it not been neatly packed inside a ziploc bag, the package had something leaked all over it from the mail and this prevented damage to my beautiful yarn!
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Refunds cheerfully provided within 14 days of purchase. Please open all packages, count, inspect, cake wind your yarn. Defects are rare, we want to know about them, please do timely assessments that all is correct and satisfactory. We only do this within 14 days of purchase, please cake wind your yarn to inspect.
Your internet capable device may not show colors as they are meant to be represented, have an appropriate expectation that colors may vary from your monitor.
If a problem, please simply return items. Pictures of items are made under the best conditions we can manage, if your monitor does not agree with the item that comes to you, please just return it for full refund.
It is assumed you are making socks, it is assumed that dye-lot issues are mentioned before purchase. We do not offer continuous dye-lots as a given, you must request before purchase. It is assumed you are making socks, and that you have made socks before.
We work very hard to please, if you have not been pleased, allow us to remedy whatever it is you're unhappy about before leaving feedback. Anyone can make a mistake, and we are as prone as anyone to do so, but we always fix it.
Postage policy has changed. Postage is now added to your invoice, but please be aware the system for calculating postage prices cannot possibly take into effect enough factors to make it accurate. Sometimes it's wildly inaccurate, but it can't be changed before purchase, we just refund excess.
We will return any excess postage of at least .50 cents overpaid, automatically. If we forget or neglect, please remind.
Coupon codes will now appear in shop announcement. They may change now and then, check each visit.
International mail is available to Canada only.
Sock Yarn Maniac hand dyed is a craft operation, the washing instructions are given, please read and observe before knitting. Custom dyeing done to order, just ask.