I am based in the UK. so all my items ship from the UK, this means that items shipped overseas will take a little longer. please be aware of this when you purchase, I wouldn't like for you to be dissapointed!
I use Royal Mail for shipping. Airmail for overseas packets, First class within the UK. (unless specified otherwise in the listing, usually for higher priced items like jewellery) Tracking and insurance are optional extras, please contact me for details and prices prior to purchase.
If you would like me to post to a location or by a method not listed (eg international signed for, second class UK post etc), please contact me and I'll see what I can do!
Delivery times are out of my control once I have posted an item. if you have a specific date you need your order for, please let me know as much in advance as possible, I will aim to post in plenty of time for it to arrive.
Please note that buyers are responsible for any and all duties and customs charges that may be incurred.
Payment by paypal or via etsy direct checkout
Returns & exchanges
If you are not happy with your item for any reason, do not hesitate to contact me and I will try to sort out any problems. It can be returned for a refund as long as it's within 30 days of purchase. Return postage to be paid by the customer.
Refunds will only be issued once I have received the goods back in saleable condition (unless reason for return was faulty) Refunds will not include any postage costs
Returns will not be accepted on earrings unless they are faulty. (Hygiene reasons)
Faulty goods: If an item is found to be faulty, I will try my best to fix it or make a replacement, but as each item is handmade they may vary slightly. Please contact me if there is ever a problem with something I have made. I want you to remain a happy customer!
This does not affect your statutory rights under the Sale of Goods Act.