Customers purchase(s) are posted by Royal Mail, First Class as standard. AppleJadeStudio receives a receipt, but this does not mean that your parcel has been tracked.
I will send your items to the address Etsy provides me with, so check this address is correct, remember it is your responsibility to ensure your address is correct. Any costs that occur with wrong shipping details are your responsibility.
Please make your payment as soon as you have decided to buy that item. AppleJadeStudio accepts PayPal and DC. Purchases Posted by Royal Mail, First Class as standard. AppleJadeStudio will only post a customers purchase(s) when payment is received.
AppleJadeStudio Post on Monday, Wednesday, and Friday, with Bank Holidays and National Holidays as an exception. Please note, if you have ordered an item(s), but AppleJadeStudio has not received payment within five days, the sale will be canceled.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 12 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
If you are unhappy with your purchase, please contact AppleJadeStudio within 14 days of receiving your item. I will try my hardest to come to an agreeable resolution.
If you are unhappy with the item, you have purchased and would like a refund this is what I will do. I will refund the cost of the item, minus the shipping/posting costs.
Monies will be refunded by AppleJadeStudio once the item(s) have been returned. Please note the item must be unused, but I hope you adore your purchases and you have no need to send it back.
Sorry, I am unable to do custom orders.
Please note, all my items are NOT machine washable. Keep all items out of the washing machine. Jewellery is costume jewellery unless I have marked it as Sterling Silver, please be careful of getting costume jewellery wet and this can discolour or remove lettering prints or colour.
Not all items will come in an organza bag, only when I have some available.
'AppleJade' items are created in a smoke and pet free environment.
I cannot be held responsible for any custom or handling fees that may occur in your country these are your responsibility.