Free gift with orders over $20 and discount and coupons for sales sale listed on home page SERENITY10 always gets you 10 % off your order and pay one flat rate shipping fee no matter how much you order!
This transaction was awful! Seller shipped late and didn't answer convos for days and days. When she finally said she had shipped, she did not provide tracking info. I had to request tracking info multiple times and she still did not enter it or answer my convos. She finally answered me and said the package had been returned to her and that she was going to issue me a refund, but she never provided any proof that it was ever shipped or proof that it actually was returned and I still have not received my beads or a refund. Buyers beware!
Free shipping within the US on jewelry and flat rate 1.99 shipping on jewelry supplies. Canada and flat rate shipping of 6.99 everywhere else I use standard shipping, I ship out with in 2 days max most often next business day
I have direct check out with Etsy so can take credit cards, gift cards and any other payment methods supported by Etsy. If you need to cancel a order I will process a refund right away in the event the item has not shipped in the event it has I will process it as a return refund when I receive the item back. All my items are marked clearly with a processing time IE ships in X amount of days. If for any reason I miss this deadline I will promptly inform you and resolve any issues that may arise from such delay.
Returns & exchanges
If you are unhappy with your purchase for any reason I will refund the item upon receiving it back. In most cases I am happy to just replace the item if the issue is that it is damaged during shipping. Customer service is important to me and I will go out of my way to resolve any issues. I also offer a one year restring policy on my necklaces. If for any reason the necklace breaks you can mail it back to me with the pieces and I will restring the necklace and mail it back to you at no cost. I will pay return shipping but you would pay the cost to ship it back to me. I also will replace up to 8 missing pieces only ( I get that sometimes when something breaks pieces can scatter)
I also do custom pieces so if your in the market for a bridal or gift for someone feel free to send me a private message