Based on Fabric: 14 count Grid Size: 125 stitches (width) by 184 Stitches (height) Finished Size: 23 cm by 33 cm
It comes with a full colour chart including a codes for DMC threads. We will also provide you with a helpful hints and tips PDF as well.
PLEASE NOTE: This digital PDF pattern will be delivered to you via email once payment has been processed.
This is a listing for the digital file PDF pattern ONLY and you are responsible for downloading and printing the pattern yourself. Unfortunately we are unable to give refunds on instant downloadable items.
Patterns available for instant download are available as soon as payment is processed. You are responsible for downloading your purchase - However if you do happen to have any problems please contact us and we will be happy to email the pattern to you.
You can access the files through the download link window which pops up directly after the payment is processed, through the link emailed to you by Etsy, or at any time through your Purchases Folder.
Custom pieces and over posted items will be shipped to you (unframed) using Royal Mail 1st Class post. We aim to have all kits to you within 3-5 working days and all custom items to you within 7-14 working days. All posted items will come lovingly wrapped just for you.
We accept PayPal, credit cards, debit cards and Etsy gift cards.
We require payment before items are shipped or emailed to you. You will be sent a picture of custom items prior to shipping and all custom designs will be sent to you for approval and sign off. We want you to be happy with your item!
Returns & exchanges
If you are ever unhappy or not 100% satisfied with any items you have received from us please do contact us immediately by emailing firstname.lastname@example.org and we will be happy to sort something out for you.
Making sure that you are 100% happy with your purchase is our top priority. We are sure that you will love your purchase from Stitched With Love (by us), however if there is a problem you can return or exchange the item within 30 days of receipt as long as it is returned in a new and unused condition inside its original packaging. The item will need to be in the same condition it was sent to you in and fit for re-sale. We will be happy to give you a full refund, no questions asked, for the full value of the item.
Unfortunately due to the nature of digital downloaded PDFs we are unable to offer refunds on these items. However, if you have ordered a custom designed pattern please do let us know if something is wrong and we will be happy to amend this for you and send you a revised copy.
If we have custom stitched an item for you, unfortunately we will be unable to offer you a refund unless the item is faulty. However, we will send you a proof of the design prior to stitching beginning to ensure you are 100% happy with the style being used and a photo once stitching is complete prior to delivery. If you are unhappy at any point with the design prior to stitching we can amend this.
How to make a Return
Please email us on email@example.com and we will provide you with a returns address.
We will refund your original delivery charge and the delivery charges you incurred in returning the product back to us when a product is faulty, damaged or sent incorrectly, but if you have just changed your mind, so please do let us know if you are returning if for one of these reasons.
Please return your items by Royal Mail, Parcelforce or an alternative method you feel comfortable with. We recommend you use a recorded delivery service so that you can track the successful delivery of the item.
Please ensure the item is well packed to ensure that it arrives in the same condition it was sent in.
If we find that the product has not been returned to us in fully resaleable, as sold condition, we reserve the right to refuse a refund on the item, or deduct up to 50% of the original selling price from the refund amount.
If you have any queries or are unsure about anything please do not hesitate to contact us.
Please contact us if you have any questions regarding your purchase or in general.
If you are interested in selling our kits on your own website, please do contact us or checkout the trade section on our website.