Merino wool is the classic choice for those with wool sensitivities. Each individual fibre (staple) is very long, which means fewer ends sticking out and causing itching. It has both natural moisture wicking properties and built in insulation. It's a great versatile chunky weight, so it knits up like a dream. Finish one skein wonder projects in hours!
Black #815 Silver #1946 Camel #1961 Smoke Heather #860 Navy #854
I am the only knitter behind Westlake, so please allow 5 days for me to knit, package and mail out your handmade goods. Thanks in advance for your patience!
In order to ensure that your Westlake piece reaches you safe and sound, each smaller hand knit item comes swathed in a bubble envelope. Larger orders will arrive in sturdy poly-mailers.
I package and ship items through Canada Post's regular air mail service, which means that, once mailed, your Westlake item should reach your door in:
- 2 to 9 business days (within Canada) - 6 to 14 business days (within the USA) - 6 to 21 business days (international)
PLEASE NOTE: Holiday shipping deadlines for regular air mail are as follows: Within Canada Dec 11 US Dec 4 Worldwide Nov 27
This is the most economical shipping option, and so it unfortunately does not come with a tracking number or delivery guarantee. If your item hasn't arrived within the above timeline, please get in touch.
If you would like your package sent Express (comes with a tracking number and delivery guarantee), please get in touch and I would be happy to send you alternate shipping rates.
Please note that International and US parcels may be subject to customs fees at the border, depending on the country you're in, the value of the item and, well, luck (the process seems to be random). Unfortunately, this is out of my control, and I cannot be responsible for paying the fees. You can find out specific fees and duty free thresholds from your local postal service.
If you live in Toronto as well, feel free to contact me about pick-up options.
I accept payment via PayPal, credit card and Etsy gift card. If you'd like to discuss another method of payment, please send me a message.
As soon as I receive your payment, I will prepare your Westlake piece to be shipped out to your mailing address.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
If for some reason you aren't satisfied with your hand knit Westlake piece, please contact me and I will do my very best to resolve the problem.
If you would like to refund or exchange your Westlake Design, it must not be worn or damaged. As soon as I receive the item, I will refund its cost minus the original shipping charge. Unfortunately I cannot be responsible for covering the shipping charges for returned or exchanged items.
I package my items with care, but if for some reason your Westlake Design was damaged in the mail, contact me as soon as possible to arrange an exchange of the item. Please take a photo of the damaged packaging before opening.
As a small business owner your feedback is very important to me! I would really appreciate the opportunity to make your shopping experience a positive one so please contact me with any concerns before leaving feedback.
I do my very best to take pictures that show an item's colour accurately, however colours may appear different on different computer monitors.
Feel free to contact me regarding custom orders, questions, or comments. I'd love to hear from you!
Je parle un peu de français aussi, donc n`hesitez pas de m`addresser en français! Je ferai de mon mieux de répondre en français mais je ne peux pas promettre la grammaire parfait:)