Ready-to-ship items will usually be shipped within 2 working days of order being placed. Personalised and special orders will usually be shipped 14-21 days after the order is placed. You will be notified of any delay.
**Please let me know if an item is required urgently and I will do my best to meet your deadline. Please choose a priority shipping option.
If your item is lost in the post I will provide the proof-of-shipping document so a claim may be processed.
Paypal and UK cheques only, thank you. You will be emailed to let you know that your purchase is on its way to you.
All personalised orders - please double-check that spellings of names and all details are correct on your order.
Please choose priority shipping for urgent orders, this is available from the 'shipping upgrades' section in my Etsy shop and costs extra.
Returns & exchanges
If you have any concerns please email and I will do everything I can to ensure that you are pleased with your order.
Handmade items: These are only refundable if they are received back to me in new and resaleable/unused condition.
Craft supplies: Returns of craft supplies are accepted only if the item received differs significantly from the listing description of item ordered. (ie, wrong item sent).
Custom and personalised items: Returns and exchanges of customised and personalised items are not possible unless the item is significantly not as ordered.
All returns are at the buyers expense and must be sent by signed-for shipping. A 10% handling fee will be deducted from all 'changed mind' returns. All returns must be received back to me in new and unused condition or a refund will not be given in full.
I'm sorry if these policies seem pernickity, this is because my goodwill has been thoroughly taken advantage of by customers in the past.
Felt items may be gently surface-cleaned. Cushions: All covers may be gently handwashed in cold water. Gently press using a warm iron avoiding embellishments eg buttons. Clothing items: Handwash only. Gently press using a warm iron avoiding embellishments eg buttons.