In the UK I use myhermes as a courier service. This provides good value for money for a tracked and insured service. I will send out within 2 days of payment and myhermes suggests a 5 day delivery. Please contact me if you need the item quicker. International shipments are sent by the cheapest method with tracking and insurance. This is generally Parcel Force and involves a collection service. I will therefore endeavour to get this arranged as quickly as possible, my commitments allowing. I will keep you updated.
International parcels may attract extra costs to you on delivery. These are customs charges from your government raised on the parcels entry into the country. You are responsible for them and they are not covered in the purchase price. I am unable to tell you how much they are.
Shipping costs, particularly overseas, are expensive. I do not profit out of the shipping cost. In the majority of cases shipping costs me more than I charge you. This is because I pack dishes to within an inch of their lives!
Buyer and seller protection is very important to ensure that we can trust each other. The requirements of Etsy and Paypal to trigger our protections is that the order is sent to your registered Paypal address and it is sent tracked. Please don't ask me to send to another address as I am unable to do so.
PayPal payments only. I am happy to reserve items for 24 hours. On items over £200 I can discuss terms. This will include a non-refundable deposit should you cancel.
Returns & exchanges
To comply with Distance Selling Rules you have 30 days to change your mind and return the item to me for a full refund. If you just don't like it despite it being exactly as described the shipping costs (to and from) stay with you. If the item is clearly not as I have described then all shipping costs will be met by me. If your purchase arrives broken please send me some photos so I can make an insurance claim. I will refund you on receipt of useable photos. Outside of the 30 days there is no right of return.