I am based in the United Kingdom, and send all orders to the UK first class within one business day. Unless specifically stated in the individual listing. I also post internationally, using royal mail standard post. If you would like your item to be tracked, please message me for a quote. Customers purchasing my products in countries other than the UK, must also be aware that they are liable for any import or customs charges.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Every item is handmade to the highest possible standard, if however you are not happy with the quality of your item, or there is a fault, I will be very happy to issue a replacement item or a refund.
If you change your mind about your purchase or it isn't what you expected, under distance selling regulations you can return it to me within 14 days of purchase and I will issue you with a no quibble refund.