Our items are usually shipped via USPS First Class or Priority mail. If you need an item by a certain date we will be happy to work with you or let you know if it can or can't be done. We will provide you with tracking information once it has shipped.
We cannot be responsible for packages that are lost during shipment, so please double-check that your shipping information is correct before placing your order.
Please be aware that international orders may be subject to additional customs charges/fees by the receiving country.
We gladly accept payments through Direct Checkout via Etsy or PayPal. Work will begin on your order once payment is made. Most of our items are made-to-order and are ready to ship within a day or two. Before processing your payment, please be sure your address is correct. This is where your order will ship. If you'd like the item(s) shipped elsewhere, just make a note of that when purchasing.
Returns & exchanges
I sincerely hope that you will be happy with your purchase. But, if you are unhappy for any reason you may request a refund or exchange. Please contact me first for authorization within 10 days of receiving your purchase. The item must be returned in the original condition and packaging. The buyer is responsible for the return shipping costs.
Custom orders are considered final sale.
Custom orders are always welcome. Feel free to message me and I would be happy to work with you on your custom creations.
All custom orders are paid in full before starting.
If you are purchasing a gift and need it sent to a different address just message me that information. Need gift wrapping, card, want to include a special note? No problem! Just indicate so in the notes to seller or send me a message.