I aim to deliver your orders as fast as possible! However, please keep in mind... patience is key when receiving orders sent by mail.
INTERNATIONAL CUSTOMERS: packages can take anywhere from 1 week to 6 weeks to arrive...depending on the destination country and time of year. Please bear in mind that mail will take longer to arrive at certain times of the year (eg. Christmas). Your patience is appreciated. Please understand that we do not have access to any further information beyond what you do, via the tracking information provided (if included).
All orders are sent via standard mail unless otherwise noted. The shipping fee DOES include tracking information for Canada and the US (unless sent by letter mail). However, shipping to everywhere else unfortunately does not automatically include this option unless noted in the description. If you wish to pay the extra for tracking and insurance coverage, please send us a message prior to ordering.
Please ensure that you have entered the correct shipping address, as this is the responsibility of the buyer, not The Pampered Muslimah. We ship based on the information given to us at the time of purchase, unless we are notified immediately of any changes that need to be made. The Pampered Muslimah is NOT responsible for shipments lost or undelivered due to an incorrect or incomplete address.
Once an item has left The Pampered Muslimah's possession and is in the hands of the post office, IT IS NO LONGER IN OUR CONTROL and it becomes the responsibility of the buyer. Any items not signed for or not picked up from the post office once delivery has been attempted, will not be refunded. Nor will items marked as delivered by the post office.
If you require delivery confirmation/tracking, and it has been noted in the description that it isn't included, please contact us BEFORE ordering. There is an additional charge and it is the responsibility of the customer to request it. Additional charges will be added to the customer's order.
PLEASE NOTIFY US PRIOR TO MAKING YOUR PURCHASE IF YOU NEED YOUR ITEMS FASTER, OR BY A CERTAIN DATE. WE ARE HAPPY TO SEND YOUR PACKAGE VIA XPRESSPOST OR PRIORITY COURIER IF YOU ARE WILLING TO PAY THE EXTRA CHARGES.
Please note: Shipping charges DO NOT include any duty or taxes that your country may charge. Any fees charged by customs are the responsibility of the buyer.
The Pampered Muslimah accepts payments through PayPal or directly via credit card. You do not need a PayPal Account to pay for your items through PayPal.
Packages will NOT be sent until the payment has been cleared. If Etsy has not been able to clear your payment by the end of the third day, unfortunately I will need to cancel the transaction.
Thank you for your understanding.
Returns & exchanges
Once purchased, goods cannot be exchanged or refunded. I do my best to package each item with care to avoid damage. However, I can not be held responsible for damage to packages once they have been left with the shipper. If you would prefer, please contact me to purchase insurance (if not already included) to protect you from loss or damage.
Please read descriptions carefully. It is the responsibility of the buyer to ensure they are aware of the size, colour, quantity, etc.
Please note: Due to the nature of the product, there are no refunds offered for digital downloads. No exceptions. Thank you for your understanding.
Purchases are for personal use only (digital and otherwise). Prohibited to redistribute or resell designs in whole or in part; or claim as your own.
All designs are exclusive to The Pampered Muslimah and as such, are subject to copyright. Any reproduction of this work is against the law.
For wholesale enquiries, please email firstname.lastname@example.org.