OUR CURRENT TURNAROUND TIME IS 7-9 BUSINESS DAYS WE ARE CLOSED ON WEEKENDS AND HOLIDAYS. IF YOUR ORDER IS SCHEDULED TO SHIP ON A HOLIDAY IT WILL THEN SHIP THE FOLLOWING DAY.
PLEASE TAKE THE TIME TO READ ALL LISTING DESCRIPTIONS and MEASUREMENTS ON ALL ITEMS..If you have any questions about an item please send us a convo, we will respond to your inquiry within 24hrs.. Thank You.!
We ship all items via USPS.
We will ship out of the US, please contact me for shipping rates.
Shipping is automatically combined when purchasing multiple items.
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Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 3 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
**All orders are sent with tracking numbers and will be provided to you once your item(s) have shipped. If an item is lost in the mail please contact me ASAP..
Here in The Boondocks we pride ourselves on easy and simple returns. Our return policy is very simple.
You receive the item and well maybe it's not exactly what you thought it would be and you would like to return it. No problem.!
Step 1: send us a convo, letting us know you would like to return your item(s). WITHIN 72 hours of receiving your item(s). Return requests made after 72 hours upon receiving your item(s) will require a 20% restocking fee. Return requests WILL NOT be approved after 7 days of receiving the item. All returns must be shipped back to us within 2 weeks, if we approve the return but it is not mailed back to us within 2 weeks the return will no longer be accepted.. (The only exclusion is SOME custom items** see below)
Step 2: package the item back up with care and send it on its way back to us. You will need to purchase return shipping for the package and we highly recommend adding a tracking number as well.
Step 3: Send your return to: Down In The Boondocks, LLC P.O. Box 32 Parrotsville, TN 37843
Step 4: We receive the package, contact you to let you know we have received the package and issue you a FULL refund. Yep, I said it a FULL refund you are only responsible for the cost of mailing to package back to us.
**ALL damage claims will require photos of the damaged item and packaging to submit a return/refund. All damage claims MUST be submitted to us with 2 days of receiving the damaged item.
**Please read item descriptions carefully to understand exactly what you will be receiving and if you have any questions please ask before making a purchase, I answer all emails within 24hrs.
**It is EXTREMELY important that ANY changes to be made to an order are noted within the 'Notes to Seller' box upon checkout (unless we setup a custom order for you). We process and ship dozens of orders per day as well as answer dozens of conversations per day it is impossible for us to keep track of changes requested to an order and therefore is very important those changes are noted upon checkout, if the changes to an order are requested via conversation but NOT noted in the notes to seller upon checkout we CANNOT issue a refund for that order, Thank You for your understanding on this matter.
Our working hours when orders are filled and emails are sent Mon-Fri: 8am-8pm. Sat-Sun: CLOSED
I work fast while maintaining quality to get your order filled and to you ASAP. Our current lead time is 7-9 business days.
I answer all emails in a timely manner and will work to fix any problem within my means.
All items come from a pet free & smoke free warehouse.